Returns & Exchanges
At Vang Up, customer satisfaction is our priority. If for any reason you are not satisfied with your purchase, you can always return it. However, in order for us to be able to accept your return and be able to resell to other customers, your items must meet the two following conditions:
1. Return it within 21 days of your delivery date.
To return your items, please use the original box with the prepaid shipping label attached to your invoice.
Please note that prepaid shipping label are only available for Canada and the United States. If you are returning an item from outside these two countries, please insure all packages with a tracking number.
2. Keeping your return in original condition.
All items must be in new, unworn condition, unaltered, without stains, tears and with the original tag attached. Where applicable, we recommend you try on the clothes with an undershirt. Please be careful of makeup and deodorant rubbing off on the garment.
All final sale items cannot be returned nor exchanged.
We will offer a refund on your original method of payment within the next 5 buisness days following the reception of your return.
For any additional information, contact our customer service at email@example.com or via our live chat.